Jobs Program Support Assistant VA Admin USA Atlanta 2026
The Joseph Maxwell Cleland Atlanta VA Medical Center is actively recruiting for a Program Support Assistant inside its Social Work Service branch at Fort McPherson, Georgia. This position directly anchors daily operational coordination for a multi-disciplinary clinical team handling dedicated counseling services for military veterans. You'll run core office procedures, maintain delicate digital records, coordinate client intake schedules, and ensure case workers spend their time delivering therapy rather than drowning in paperwork.
Veterans health facilities operate under strict federal guidelines and tight schedules. Being an Office Automation (OA) assistant means you're expected to navigate specialized databases smoothly while interacting directly with veterans who often deal with complex life challenges.
Key operational duties you will carry out on-site include:
Managing clinical appointment logs and resolving scheduling overlaps across multiple counselors.
Handling incoming veteran inquiries with patience, clarity, and firm adherence to federal privacy regulations.
Organizing case files, intake documentation, and interdepartmental communications between social workers and medical staff.
Inputting routine patient data into electronic tracking software while eliminating filing backlogs.
Preparing standard government forms, clinical rosters, and supply inventories for the Fort McPherson team.
This opening has firm logistical realities you must evaluate prior to submitting your paperwork:
Work location is fully stationed at Fort McPherson in southwest Atlanta, requiring daily physical presence.
Telework is not authorized for this specific assignment, meaning remote work setups aren't an option.
Relocation funding and travel reimbursement aren't paid by the Department of Veterans Affairs.
Standard typing proficiency and practical office automation tests are baseline requirements for qualification.
To secure this role, you need a background that proves dependable administrative execution. Candidates must display concrete experience managing office phone traffic, tracking calendars, and accurately archiving electronic documents under tight privacy mandates like HIPAA. In an active VA medical environment, misfiled records or dropped calls disrupt essential veteran counseling pipelines. You must be comfortable working alongside clinical social workers, psychologists, and nursing teams who rely on swift administrative updates to make informed patient care decisions.
The federal application process runs entirely through USAJOBS. You will need to upload a federal resume detailing your past administrative employment history, month-by-month timelines, hours worked per week, and your specific computer proficiencies. Transcripts or documentation verifying high school or collegiate coursework should accompany your submission if you are substituting education for experience.
Veterans preference applies to eligible military candidates who submit their qualifying DD-214 or service documentation. Background checks, fingerprinting, and standard federal credentialing take place before any final offer is confirmed. Ensure your resume highlights accurate typing speeds, familiarity with database entry, and direct clerical teamwork to stand out during qualification audits.